Effective Date: 24th December 2025
Njoydrive Travels and Logistic Solutions Private Limited (“Njoydrive”, “we”, “our”, or “us”) is committed to protecting the privacy of users (“you”, “your”) of our mobile application (“App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App and related services.
By downloading, accessing, or using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
a. Personal Information
We may collect the following personal details when you register or use our services:
- Full name
- Mobile number
- Email address
- Residential or pickup/drop location
- Government-issued ID details (where required for rentals)
- Payment-related details (processed securely via third-party gateways)
b. Location Information
- Real-time or approximate GPS location for ride booking, navigation, and trip tracking
- Pickup and drop-off locations
c. Vehicle & Trip Information
- Booking details
- Trip history
- Driver and vehicle assignment data
d. Device & Usage Information
- Device type, operating system, and app version
- IP address
- App usage logs and crash reports
2. How We Use Your Information
We use the collected information for:
- Providing and managing car rental and employee transportation services
- Booking confirmations and trip coordination
- Driver and vehicle allocation
- Customer support and grievance redressal
- Processing payments and invoices
- Improving app functionality and user experience
- Sending service-related notifications, updates, and alerts
- Complying with legal and regulatory requirements
3. Sharing of Information
We do not sell your personal data. Information may be shared only in the following circumstances:
- With Drivers & Fleet Partners: For trip fulfilment and service delivery
- With Corporate Clients: Limited employee trip-related data for authorized reporting
- With Payment Gateways: For secure transaction processing
- With Service Providers: IT, hosting, analytics, and customer support vendors
- Legal Obligations: If required by law, court orders, or government authorities
All third parties involved in the usage of services are bound by confidentiality obligations.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorised access, loss, misuse, or alteration. However, no electronic transmission or storage system is 100% secure.
5. Data Retention
We retain personal data only as long as necessary to:
- Fulfil the purposes outlined in this policy
- Comply with legal, tax, or regulatory requirements
- Resolve disputes and enforce agreements
6. Your Rights
You have the right to:
- Access your personal data
- Request a correction or update of your information
- Request deletion of your account (subject to legal obligations)
- Withdraw consent for non-essential communications
Requests can be made by contacting us using the details below.
7. Cookies & Tracking Technologies
Our App may use cookies or similar technologies to:
- Enhance user experience
- Analyse app usage and performance
You may control such permissions through your device settings.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from individuals under the age of 18.
9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted within the App with the updated effective date. Continued use of the App constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or your data, please contact:
Njoydrive Travels and Logistic Solutions Private Limited
📧 Email: info@njoydrive.com