Driver Policies

Terms & Conditions

Njoydrive Travels and Logistic Solutions Pvt. Ltd.

These Driver Policies (“Policies”) govern the conduct, responsibilities, and obligations of drivers onboarded and operating through the Njoydrive mobile application (“App”). By registering, accepting trips, or providing services via the App, the driver agrees to comply with the terms stated herein.

1. Eligibility & Onboarding Requirements

To operate as a driver with Njoydrive, you must:

Be at least 21 years of age
Hold a valid commercial driving license appropriate to the vehicle category
Have a minimum of 3 years of driving experience
Submit valid documents including:
Driving License
Aadhaar Card / PAN Card
Address Proof
Police Verification Certificate
Medical Fitness Certificate (if applicable)
Successfully complete Njoydrive’s verification and onboarding process

Njoydrive reserves the right to accept or reject any driver application without assigning a reason.

2. Driver Conduct & Professionalism

Drivers must:

Maintain professional, courteous, and respectful behavior at all times
Wear clean and appropriate attire, uniform as per Njoydrive branding standards
Maintain personal hygiene by taking regular showers, washing uniform on regular basis by maintaining it clean, maintain appropriate hair style and trimmed / clean shaved beard.
Follow all traffic rules and regulations
Avoid any form of harassment, discrimination, or misconduct
Avoid using mobile phone while driving and while the guest is inside the vehicle
Refrain from abusive language or aggressive behavior toward customers, employees, or the public

Any violation may lead to immediate suspension or termination.

3. Safety & Compliance

Drivers are strictly required to:

Drive responsibly and defensively
Never operate a vehicle under the influence of alcohol, drugs, or prohibited substances
Ensure seat belts are worn by themselves and passengers
Do not use mobile phone while driving and while the guest is inside the vehicle.
Report accidents, breakdowns, or safety incidents immediately
Cooperate with emergency services and Njoydrive support staff

Zero tolerance applies to drunk driving or reckless driving.

4. Vehicle Usage & Maintenance

Drivers must ensure:

The vehicle is clean, well-maintained, and roadworthy
The vehicle is kept ready and clean after every trip so that it is made comfortable for the next passenger / guest
Valid RC, Insurance, Fitness Certificate, and Permit are available at all times
No unauthorized modifications are made to the vehicle
No smoking or consumption of alcohol inside the vehicle
Send vehicle photographs of exterior and interior status on daily basis before and after trip completion during end of the day

Drivers are responsible for fines, challans, or penalties arising from negligence or violations.

5. Trip Acceptance & Cancellations

Drivers should accept trips responsibly and avoid frequent cancellations
Repeated cancellations or refusal of assigned trips may attract penalties
Drivers must reach pickup points on time
Any delay must be informed to the customer and Njoydrive support immediately

6. Customer Interaction

Drivers shall:

Follow trip instructions as provided in the App
Not demand extra fares beyond what is displayed in the App
Not engage in personal discussions or solicit tips
Maintain confidentiality of customer information

Misuse of customer data is strictly prohibited.

7. Payments, Incentives & Deductions

Earnings, incentives, and payment cycles will be communicated separately
Deductions may apply for:
Policy violations
Customer complaints
Damages caused due to negligence
Njoydrive reserves the right to withhold payments in case of disputes or investigations

8. Use of Mobile App

Drivers must:

Use the App only for authorized purposes
Not misuse, manipulate, or attempt to bypass App features
Maintain confidentiality of login credentials
Ensure the App remains active during trips

Any attempt to misuse the App may result in permanent deactivation.

9. Suspension & Termination

Njoydrive may suspend or terminate a driver account without prior notice for:

Breach of these policies
Fraudulent activity
Repeated customer complaints
Criminal behavior or safety violations
Non-compliance with legal or regulatory requirements

10. Legal Compliance

Drivers are independent service providers and are responsible for:

Compliance with applicable Motor Vehicle Laws
Payment of personal taxes and statutory obligations
Any legal consequences arising from unlawful acts

Nothing in this policy creates an employer–employee relationship.

11. Limitation of Liability

Njoydrive shall not be liable for:

Personal injuries or damages caused due to driver negligence
Loss of personal belongings of drivers
Legal issues arising from driver misconduct

12. Amendments

Njoydrive reserves the right to modify or update these policies at any time. Continued use of the App after updates constitutes acceptance of revised terms.

13. Governing Law & Jurisdiction

These policies shall be governed by and construed in accordance with the laws of India, and courts of Hyderabad, Telangana shall have exclusive jurisdiction.

14. Use of Background Location

Background location access is used to match drivers with nearby ride requests and ensure accurate navigation during trips.

It helps track trip progress, calculate fares correctly, and detect ride completion even when the app runs in the background.

Location data also supports safety, fraud prevention, and service quality improvements.

Background location is collected only when drivers are online or on an active trip and is securely protected.

15. Contact Information

For any queries or clarifications related to driver policies, drivers may contact: